Visit Rentals Site Terms


Terms and Conditions


The term 'Visit Rentals Limited', 'us' or 'we' refer to the owner of the website whose registered office is 14 Northfields Prospect Business Centre, London, SW18 1PE. Our company registration number is 7632646 England. The term 'you' refers to the user or viewer of our website. These pages, the content and infrastructure of these pages, and the online accommodation reservation service provided on these pages and through the website (the "service") are owned, operated and provided by Visit Rentals Ltd ("Visitrentals.com", "us", "we" or "our") and are provided for your personal, non-commercial use only, subject to the terms and conditions set out below.

These terms and conditions, as may be amended from time to time, apply to all our services directly or indirectly (through distributors) made available online, through any mobile device, by email or by telephone. By accessing, browsing and using our website or any of our applications through whatever platform (hereafter collectively referred to as the "website") and/or by completing a reservation, you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below (including the privacy statement).

If you continue to browse and use this website or any of our platforms through whatever platform, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Visit Rental's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

Scope of our service

Through the website we (Visitrentals.com and its affiliate (distribution partners) provide an online platform through which accommodation providers (including all types of temporary accommodation) can advertise their apartments for reservation, and through which visitors to the website can make such reservations. By making a reservation through Visitrentals.com, you enter into a direct (legally binding) contractual relationship with the accommodation provider with whom you book. From the point at which you make your reservation, we act solely as an intermediary between you and the accommodation provider, transmitting the details of your reservation to the relevant provider and sending you a confirmation email and a free text message (SMS) for and on behalf of the accommodation provider.

When rendering our services, the information that we disclose is based on the information provided to us by the accommodation provider. As such, the accommodation providers are given access to a web form which they are fully responsible for updating contents, images, videos and other information which is displayed on our website. Although we will use reasonable skill and care in performing our services we will not verify if, and cannot guarantee that, all information is accurate, complete or correct, nor can we be held responsible for any errors (including manifest and typographical errors), any interruptions (whether due to any (temporary and/or partial) breakdown, repair, upgrade or maintenance of our website or otherwise), inaccurate, misleading or untrue information or non-delivery of information. Each accommodation provider remains responsible at all times for the accuracy, completeness and correctness of the (descriptive) information (including the rates and availability) displayed on our website. Our website does not constitute and should not be regarded as a recommendation or endorsement of the quality, service level or rating of any provider made available. Our services are made available for personal and non-commercial use only. Therefore, you are not allowed to resell, deep-link, use, copy, monitor (e.g. spider, scrape), display, download or reproduce any content or information, software, products or services available on our website for any commercial or competitive activity or purpose.

Booking Procedures & Prices

The prices on our site are highly competitive. All prices on the Visitrentals.com website are per apartment for your entire stay and are displayed including VAT and all other taxes (subject to change of such taxes), unless stated differently on our website or the confirmation email.

VisitRentals.com acts as booking agent only in respect of all bookings we make on your behalf. We undertake no responsibility for and are not liable for any misrepresentation, breach of contract, breach of statutory duty or negligence of any of the accommodation providers and other suppliers of services who sell their products and services through us. This means that in the event of you suffering personal injury, illness or death as a result of any act or omission of an accommodation provider or other supplier of services (or their employees or agents) or you having any complaint about the quality of the services provided or having any other complaint at all, your sole right of redress will be against the independent third party who provided such service and VisitRentals.com will be under no liability at all (whether in contract, tort or otherwise howsoever). You accept that we have not in any way selected or assembled your travel arrangements for you. Your accommodation arrangements are not a package and do not fall within the meaning of The Package Travel, Package Holidays and Package Tours Regulations 1992. By proceeding to book accommodation and/or other services through the Site, you accept that you will be entering into a contract with the accommodation provider on their standard terms and conditions. We will endeavour (but undertake no liability to do so) to make copies of the accommodation provider's terms and conditions (if provided) to you. You understand that we may not have conducted any quality or other checks on the accommodation providers and we make no representations about the suitability of the accommodation and/or services offered for sale through the Site. The inclusion or offering for sale of an accommodation and/or services by VisitRentals.com does not constitute an express or implied endorsement or recommendation by VisitRentals.com of such accommodation or services. We do not guarantee the accuracy of, and disclaim liability for any inaccuracies relating to the accommodation and services offered for sale through us. Nothing in these terms of use shall operate to exclude or limit the liability of VisitRentals.com for fraudulent misrepresentation or death or personal injury caused by our negligence. Where you, or any of the people that you are booking on behalf of, are in breach of any of the provisions of these Terms or contravention of any laws or rights of a third party, we reserve the right to cancel your booking without refund or compensation in any way and recover from you any costs incurred as a result of your behaviour.

How to book accommodation or other services

Simply search for your chosen destination and dates, select your preferred accommodation provider and proceed to the final booking page. Please ensure you carefully check the dates, the price, the destination and the accommodation provider details before proceeding with your booking. Bookings can be made through the following channels: (a) Telephone via our reservations department (+44 0203 6406406) Or (b) Email reservations@visitrentals.com Or (c) Following the online booking procedure where applicable.

For long stays and group booking, please contact our reservations team using the email address or contact number provided above.

To make a booking you will be asked to submit personal information, about yourself such as your name, email address, telephone number and credit card details ("Personal Information"). Whenever you provide such Personal Information, VisitRentals.com will collate and use such Personal Information in accordance with VisitRentals.com "Privacy Policy", details of which are set out at the end of these Terms of use. Please read this in full before providing any Personal Information to VisitRentals.com

Confirmation

To confirm a booking, you must be authorised to make the booking by all persons named on the booking and their parent or guardian for all party members who are under 18 when the booking is made. By making the booking, you are confirming that all persons named on the booking accept the Terms and that you will inform the other persons named on the booking of the confirmation details and any other appropriate information. By making the booking you also become responsible for making all payments due under the booking. VisitRentals.com will confirm your booking and issue you with an email confirmation. VisitRentals.com will not deduct any money from your credit card. The accommodation or other service provider with which you enter into a contract will take payment. In the event that you call VisitRentals.com by telephone, or are called by VisitRentals.com regarding your booking, calls may be recorded for monitoring and training purposes. In the event of a dispute regarding a booking, VisitRentals.com reserves the right to review any call information.

If you cancel, amend or change a booking

By making a reservation with an accommodation provider, you accept and agree to the relevant cancellation and no-show policy of that accommodation provider, and to any additional (delivery) terms and conditions of the accommodation provider that may apply to your reservation or during your stay, including for services rendered and/or products offered by the accommodation provider (the delivery terms and conditions can be obtained with the relevant accommodation provider). The general cancellation and no-show policy of each accommodation provider is made available on our website at the provider’s information pages, during the reservation procedure and in the confirmation email. Please note that certain rates or special offers are not eligible for cancellation or change. Please check the room details thoroughly for any such conditions prior to making your reservation. If you wish to review, adjust or cancel your reservation, please revert to the confirmation email and follow the instructions therein. Please note that you may be charged for your cancellation in accordance with the accommodation provider’s cancellation and no-show policy. We recommend that you read the cancellation and no-show policy of the accommodation provider carefully prior to making your reservation.

Further correspondence

By completing a booking, you agree to receive (i) an email and a free text message (SMS) which we may send you shortly prior to your arrival date, giving you information on your destination and providing you with certain information and offers (including third party offers to the extent that you have actively opted in for this information) relevant to your booking and destination, and (ii) an email which we may send to you promptly after your stay inviting you to complete our guest review form. Other than the email correspondence confirming your booking, relevant booking modifications or cancellation emails, including reminder emails & free text message (SMS) in instances where you have not finalised a booking, communications initiated from us or the accommodation provider regarding your booking, guest review invitations, and the emails for which you may have actively opted in, we shall not send you any further (solicited or unsolicited) notices, emails, SMS or correspondence, unless you specifically agree otherwise.

Age and responsibility

You warrant that you are 18 years of age or over and have legal capacity to use the Site and to create a legally binding contract. You warrant that all personal information submitted during accommodation booking is correct and you accept financial responsibility for all transactions made under your name or account. You hereby authorise VisitRentals.com to process all Personal Information about you and the persons named on the booking that has been obtained in connection with your booking. Personal information shall be deemed to include, but not be limited to: any telephone numbers, fax numbers, email addresses, addresses of residences, signatures, ID or passport copies, or any other information belonging to you or your group. The Personal Information that VisitRentals.com collects shall be obtained, processed and transmitted in compliance with European Directives 95/46 and 2002/58, as well as any other such legislation that substitutes, complements and develops it. For more information please refer to our Privacy Policy. COTS(UK) /CRIBS (US) - please advise at the time of booking if you require a cot or crib, in order to give this information to the accommodation provider; however, we cannot guarantee this request will be met. Such request will be subject to availability and if the accommodation is unable to meet any such request, neither VisitRentals.com, nor the accommodation, will have any liability to you in this respect. This request may only be available at an additional cost unless otherwise expressly stated in the description of the accommodation provider, and if any additional cost is applicable this should be paid by you direct to the accommodation provider.

Before you travel

VisitRentals.com is not liable for damages or losses that may result from travel to any particular destination. The British Foreign and Commonwealth Office helps travellers stay safe overseas. Check the FCO website at www.fco.gov.uk/knowbeforeyougo for the latest advice on conditions and general information concerning specific countries. It is your responsibilities to ensure you have the relevant travel, visa, and health documents before departure for the country you are visiting, which shall include, but is not limited to, any inoculations that may be required, ID's and passport. VisitRentals.com shall not be liable for any expense incurred resulting from your missing, incomplete or incorrect documentation or any non-compliance with requirements.

Insurance

You are strongly advised to take out adequate travel insurance prior to arriving in your destination. It is your responsibility to check you have adequate insurance cover. The insurance should cover, amongst other things, the cost of cancellation by you, personal losses, all medical costs and the costs of assistance including return to the UK in the event of an accident or illness.

Force majeure

VisitRentals.com will not be liable for any changes, cancellation, effect on your booking, loss or damage suffered by you or for any failure by the accommodation providers and/or VisitRentals.com to perform or properly perform any of our respective obligations to you which is due to any event(s) or circumstance(s) if the non-performance is caused by force majeure. By way of example force majeure includes, but is not limited to, war, revolution, terrorist act, closure of borders, epidemic, natural catastrophe or other causes that seriously affect both parties and other unforeseeable causes beyond VisitRentals.com’s control.

Complaints or issues with your accommodation

In the unlikely event that you have reason to complain or experience any problems with your accommodation please inform the accommodation reception staff or management immediately, to enable them to take appropriate action.

Currency converter

Currency rates are based on various publicly available sources and are only updated daily; as such they cannot be guaranteed as completely accurate and should be used as guidelines only. Actual rates may vary and you may wish to verify these with a qualified professional. When the payment is made in a currency other than the one used by the Accommodation Providers, the User is informed that variations in the applicable exchange rate may trigger a variation in the price to be, or actually, paid.

Privacy

Visitrentals.com uses high ethical standards and respects your privacy. Save for disclosures required by law in any relevant jurisdiction and the disclosure of your name, email address and your credit card details for completing your booking with the relevant apartment of your choice, we will not disclose your personal information to third parties without your consent. However, we reserve the right to disclose your personal information to our affiliated (group) companies (in and outside the European Union), including our affiliated (group) companies' employees and our trusted agents and representatives who have access to this information with our permission and who need to know or have access to this information to perform our service (including customer services and internal (audit/compliance) investigation) to and for the benefit of you. Please have a look at our Privacy Policy for further information.

Free of charge

Our service is free of charge. Unlike many other parties, we will not charge you for our service or add any additional (reservation) fees to the room rate. We will not charge your credit card, as you will pay the accommodation provider directly for your stay.

Credit card

Accommodation providers require credit card details in order to guarantee your reservation. As such, we will send your credit card information directly to the accommodation provider at which your booking is made and we may verify (i.e. pre-authorise) your credit card as well. In order to safeguard and encrypt your credit card information when in transit to us, we use the "Secure Socket Layer (SSL)" technology for our services. For certain rates or special offers, please note that your credit card may be pre-authorised or charged (sometimes without any option for refund) upon reservation and confirmation of the booking. Please check the room details thoroughly for any such conditions prior to making your reservation. In the event of credit card fraud or unauthorised use of your credit card by third parties, most banks and credit card companies bear the risk and cover all the charges resulting from such fraud or misuse, which may sometimes be subject to a deductible (usually set at EUR 50 or the equivalent in your local currency). In the event that your credit card company or bank charges the deductible from you because of unauthorised transactions resulting from a reservation made on our website, we will pay you this deductible, up to an aggregate amount of EUR 50 (or the equivalent in your local currency). In order to indemnify you, please make sure that you report this fraud to your credit card provider (in accordance with its reporting rules and procedures) and contact us immediately using the contact us function and selecting Payments from the drop down menu. Please state 'credit card fraud' in the subject line of your email and provide us with evidence of the charged deductible (e.g. policy of the credit card company). This indemnification only applies to credit card reservations made using Visitrentals.com's secure server and the unauthorised use of your credit card resulted through our default or negligence and through no fault of your own while using the secure server.

Corporate Login & My Visit Login

Certain areas of the Website are only available to registered users. To receive details of properties, offers and competitions on this Site, you must submit a completed registration form to us. We will confirm your registration by sending you an email containing your account ID. Each registration is for a single user only. You may not share your username and password with any other person or multiple users on a network. You accept sole responsibility for all use and of keeping secret any account ID and password for use on this site. You undertake that all information provided by you for the purposes of registering with us is accurate and complete. Alternatively you can Sign In via a third party (i.e. Facebook). Third Party Sign In allows you to use an existing account to sign in to multiple websites, without needing to create a new password. This will enable you to visit our site faster by authenticating with a single click, with no need to recall a password (unless you are signed out of the service you are using for third party authentication).

We reserve the right to bar users from this site on a permanent or temporary basis at our sole discretion. Any such user shall be notified and must not then attempt to use this site under any other name or through any other user. This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties: full name, email address, home address, telephone number. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. The information provided on this site is for general interest only and does not constitute specific advice. We make no warranty or guarantee that the site or information available over it complies with laws other than those of England. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). Your use of this website and any dispute arising out of such use of the website is subject to the laws of England. English law shall apply to these terms. You irrevocably agree that the courts of England will have exclusive jurisdiction to settle any dispute which may arise out of, under, or in connection with these terms and for those purposes irrevocably submit all disputes to the exclusive jurisdiction or the English and Welsh Courts. We may from time to time change the content of this site or suspend or discontinue any aspect of this site, which may include your access to it. Subject to notifying you to the contrary, any amendments or new content to this site will be subject to these terms.

Copyright Notice

This website and its content is copyright of Visit Rentals Limited © 2012 All rights reserved. Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following: • you may print or download to a local hard disk extracts for your personal and non-commercial use only • you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Disclaimer

Subject to the limitations set out in these terms and conditions and to the extent permitted by law, we shall only be liable for direct damages actually suffered, paid or incurred by you due to an attributable shortcoming of our obligations in respect to our services, up to an aggregate amount of the aggregate cost of your reservation as set out in the confirmation email (whether for one event or series of connected events). However and to the extent permitted by law, neither we nor any of our officers, directors, employees, representatives, subsidiaries, affiliated companies, distributors, affiliate (distribution) partners, licensees, agents or others involved in creating, sponsoring, promoting, or otherwise making available the site and its contents shall be liable for (i) any punitive, special, indirect or consequential loss or damages, any loss of production, loss of profit, loss of revenue, loss of contract, loss of or damage to goodwill or reputation, loss of claim, (ii) any inaccuracy relating to the (descriptive) information (including rates, availability and ratings) of the accommodation provider as made available on our website, (iii) the services rendered or the products offered by the accommodation provider, (iv) any (direct, indirect, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, pursuant to, arising out of or in connection with the use, inability to use or delay of our website, or (v) for any personal injury, death, property damage, or other (direct, indirect, special, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, whether due to (legal) acts, errors, breaches, (gross) negligence, willful misconduct, omissions, non-performance, misrepresentations, tort or strict liability by or (wholly or partly) attributable to the accommodation provider (its employees, directors, officers, agents, representatives or affiliated companies), including any (partial) cancellation, overbooking, strike, force majeure or any other event beyond our control.

Site Content, Documentation and Booking Information

VisitRentals.com may modify the content of the Site and/or Terms at any time, and such modification shall be effective immediately upon posting of the modified content and/or Terms on the Site and your continued use of or access to this website will be deemed to indicate your acceptance of the modified content and/or Terms. Any information placed on the Site relating to serviced accommodation advertised on the Site including, but without limitation, details of the property, the availability of apartments at the property, the price of apartments, the facilities available, any accreditations afforded to the property and/or any details relating to any other services advertised on the Site have been submitted by serviced accommodation and/or service providers who are independent businesses and are not agents or employees of VisitRentals.com or its affiliates. Such information does not constitute any advice or recommendation given by VisitRentals.com and VisitRentals.com shall not be held liable for inaccuracies or errors in the accommodation contents or any of its elements. These independent businesses provide the services in accordance with their own terms and conditions which may limit or exclude their liability to you. VisitRentals.com and its affiliates are not liable for any acts, omissions, breaches or negligence of any such independent businesses or any damages or expenses resulting from the aforesaid. VisitRentals.com and its affiliates are not liable for any refunds in the event of overbooking or force majeure or any other cause beyond their control. As VisitRentals.com acts only as a booking agent we will have no responsibility for any errors in any documentation except where those errors were made by VisitRentals.com.

Miscellaneous

Unless stated otherwise, the software required for our services or available at or used by our website and the intellectual property rights (including the copyrights) of the contents and information of and material on our website are owned by Visitrentals.com, its suppliers or providers. To the extent permitted by law, these terms and conditions and the provision of our services shall be governed by and construed in accordance with English Law and any dispute arising out of these general terms and conditions and our services shall exclusively be submitted to the competent courts in England and Wales. The original English version of these terms and conditions may have been translated into other languages. The translated version is a courtesy and office translation only and you cannot derive any rights from the translated version. In the event of a dispute about the contents or interpretation of these terms and conditions or inconsistency or discrepancy between the English version and any other language version of these terms and conditions, the English language version to the extent permitted by law shall apply, prevail and be conclusive. The English version is available on our website (by selecting the English language) or shall be sent to you upon your written request. If any provision of these terms and conditions is or becomes invalid, unenforceable or non-binding, you shall remain bound by all other provisions hereof. In such event, such invalid provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and you will at least agree to accept a similar effect as the invalid, unenforceable or non-binding provision, given the contents and purpose of these terms and conditions.

Legislation and Courts of Jurisdiction

This agreement will be governed by English law and any disputes will be dealt with by the English courts.

About Visit Rentals

All of our services are rendered by visitrentals.com, which is a private limited liability company, incorporated under the laws of United Kingdom and having its offices at 14 Northfields Prospect Business Centre, London, SW18 1PE. Our company registration number is 7632646 England.